Privacy & Refund Policy – MD Fabrics
At MD Fabrics, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data, along with our refund and return guidelines.
Information We Collect
We may collect your name, email, phone number, shipping/billing address, and payment details when you place an order or contact us. We also gather non-personal data (browser, device, usage) to improve our services.
How We Use Your Information
Your data is used to process orders, provide support, improve our website, send order updates, and share promotions (only if you opt in). We never sell or rent your personal information.
Payment Security
All payments are handled through secure, trusted gateways. We do not store full payment information on our servers.
Cookies
Our website may use cookies to improve your browsing experience and analyze traffic. You can disable cookies in your browser anytime.
Third-Party Services
We may share necessary information with trusted partners (payment processors, courier services) only to fulfill your order.
Data Protection
We apply appropriate security measures to protect your personal information from unauthorized access or misuse.
Refund & Return Policy
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Fabric that has been washed, used, or cut is not eligible for return or refund under any condition.
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Returns are only accepted if the product is unused, unwashed, and in original condition.
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If you receive a damaged or wrong item, you must notify us within 48 hours of delivery with proof (photos/video).
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Approved returns must be shipped back within 5 days of approval.
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Refunds (if approved) will be processed within 5–7 working days via the original payment method.
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Shipping charges are non-refundable unless the mistake is from our side.
Your Rights
You may request access, correction, or deletion of your personal data by contacting us.
Policy Updates
MD Fabrics may update this policy at any time. Changes will be posted on this page.
Contact Us
Email: info@md-fabrics.com
Phone: 0302 7126205
Address: Lower Canal Road, Near Oakland Villas, Faisalabad
